Post by janice89 on Jan 21, 2015 12:48:10 GMT
Online shopping is getting popular with Indians and now we find more people inclined towards online purchase. Unlike in foreign countries, we find a conservative lot here who nurture their doubts about anything that is new and one cannot blame them for that. The questions in the minds of Indian buyers center on security with regard to credit card details, quality of product and customer service. One cannot ignore the underlying question in the minds of buyers about the return policies of online stores in case of damaged goods. While it takes some great effort for a buyer to brush aside such doubts and venture into buying from online stores, we need to see if online stores are successful in proving their doubts wrong. Let us have a look at the impact Fabfurnish and Fabindia have made in the minds of the Indian buyers.
Ground Details
Fabfurnish has entered into online business in the year 2012. It is based in Haryana. It deals with furniture, kitchenware, home décor and a lot more. Fabfurnish is scouting India's $20-billion furniture market for small-time entrepreneurs who will be mentored to sell on its platform, as it shifts focus to the marketplace model.
Fabindia has a strong presence having founded in the year 1960 though it entered online scenario in the later years. The site serves as an online platform that connects rural artisans with urban markets. It deals with apparels and home furnishings and caters to the needs of domestic and international buyers.
Product Range
As far as range of products is concerned, it could be said that though the collection is good in Fabindia, it could not be termed overwhelming. Dealing only in apparels and home furnishings, it could try to bring in more items. It is not much different in Fabfurnish as well. Being an exclusive store for furniture and home décor, it could come out with more collections. Agreed that there is a wide range of products but Fabfurnish could do better to provide more options to customers.
Quality
Beyond doubt, the quality of products of Fabindia and Fabfurnish are excellent. Though there are some negative reviews here and there with regard to delivery of defective product, the quality of products are exceptional.
Price
The rates are slightly on the higher side in both the online stores. However, when you consider the quality of products, you may find them reasonable. Owing to limitations in range of products, there are not many low priced items. To attract more and more customer Fabindia offers promo coupons whereas Fabfurnish also provide discount codes on regular basis to their customer. However, it would be better to have more products to suit all wallet sizes.
Customer Service
This seems to be the pathetic side to both online stores. The online reviews highlight the poor show of customer service by Fabindia and Fabfurnish. Delayed deliveries apart, there does not seem to be sincere efforts in addressing the woes of customers. Fabindia, in particular, has received many negative feedbacks out of which some claim that it serves the interests of NRIs and foreigners better. Fabfurnish, on the other hand, seems to be happy to answer those who have given positive reviews and ignore those who have made complaints, at least in most of the reviews. Being new to the field, we may yet hope that Fabfurnish will try to get better on customer service. Being a company of long standing, Fabindia needs to act its age.
Everyone has his or her own experience and buying from online stores is no exception to this rule. You may want to try these sites. You could go ahead as you can find great quality here. Though the options are limited, you could definitely end up with the right choice thanks to the designs and uniqueness. The sites need to increase their product range and improve their customer service if they want more customers into their fold.
Ground Details
Fabfurnish has entered into online business in the year 2012. It is based in Haryana. It deals with furniture, kitchenware, home décor and a lot more. Fabfurnish is scouting India's $20-billion furniture market for small-time entrepreneurs who will be mentored to sell on its platform, as it shifts focus to the marketplace model.
Fabindia has a strong presence having founded in the year 1960 though it entered online scenario in the later years. The site serves as an online platform that connects rural artisans with urban markets. It deals with apparels and home furnishings and caters to the needs of domestic and international buyers.
Product Range
As far as range of products is concerned, it could be said that though the collection is good in Fabindia, it could not be termed overwhelming. Dealing only in apparels and home furnishings, it could try to bring in more items. It is not much different in Fabfurnish as well. Being an exclusive store for furniture and home décor, it could come out with more collections. Agreed that there is a wide range of products but Fabfurnish could do better to provide more options to customers.
Quality
Beyond doubt, the quality of products of Fabindia and Fabfurnish are excellent. Though there are some negative reviews here and there with regard to delivery of defective product, the quality of products are exceptional.
Price
The rates are slightly on the higher side in both the online stores. However, when you consider the quality of products, you may find them reasonable. Owing to limitations in range of products, there are not many low priced items. To attract more and more customer Fabindia offers promo coupons whereas Fabfurnish also provide discount codes on regular basis to their customer. However, it would be better to have more products to suit all wallet sizes.
Customer Service
This seems to be the pathetic side to both online stores. The online reviews highlight the poor show of customer service by Fabindia and Fabfurnish. Delayed deliveries apart, there does not seem to be sincere efforts in addressing the woes of customers. Fabindia, in particular, has received many negative feedbacks out of which some claim that it serves the interests of NRIs and foreigners better. Fabfurnish, on the other hand, seems to be happy to answer those who have given positive reviews and ignore those who have made complaints, at least in most of the reviews. Being new to the field, we may yet hope that Fabfurnish will try to get better on customer service. Being a company of long standing, Fabindia needs to act its age.
Everyone has his or her own experience and buying from online stores is no exception to this rule. You may want to try these sites. You could go ahead as you can find great quality here. Though the options are limited, you could definitely end up with the right choice thanks to the designs and uniqueness. The sites need to increase their product range and improve their customer service if they want more customers into their fold.